1 All bookings must be made in advance by telephone or
email. Where required, confirmation will be supplied via email or
2 A deposit of 50% will be required to confirm a booking.
3 Once a booking is confirmed (after payment has been
authorised) it is subject to the following cancellation policy (see below).
4 For Private Hire bookings, if you cancel with more than 7 days before the
pick-up date then we will refund all monies paid minus a £10 administration fee.
If you give notice of 7 days or less then no refund will be given.
5 For Wedding Car Hire and School Prom Car Hire bookings, if you cancel with more than 28 days before the date then we will refund 50% of the deposit. If you give notice of 28 days or less then no refund will be given.
6 Once you booking is accepted and payment confirmed we
will send you a confirmation email. This will contain the details of your
booking, notification of our cancellation policy and, in the case of bookings
which occur outside our office hours, an emergency contact number.
7 Where additional services are booked, a
non-returnable deposit will be taken at the time of the booking. Perishable
items must be paid for in full.
8 If you cancel the additional services within 7 days,
then no refund will be given.
9 Where required passengers who provide us with a
mobile telephone number will be sent a text with the contact details of their
driver approx. 24 hours prior to their booked pick-up time.
10 Distinguished Carriages make no guarantees that any
trip to or from any destination will be completed in a finite amount of time.
We cannot be held responsible for traffic hold-ups and general problems
11 Whilst every effort is made to provide you with the
type of vehicle requested, Distinguished Carriages reserves the right to
substitute another vehicle should it become necessary through breakdown or if
the booked vehicle is running late from another journey.
12 Some journeys will be undertaken by sub-contractors
on our behalf. All contractors used will provide a car and level of service
which is equal to our standards.
13 You may change the date and/or time of your booking
free of charge as long as we have availability. If we have to call in one of
our quality sub-contractors then there may be a small administration charge for
14 Waiting Time: We allow up to 1 hour for you to
clear customs from the scheduled arrival time of the flight. If you take longer
that 1 hour from the scheduled time then a charge of £20 per hour is charged to
your credit card. This charge applies to all delayed flights, the waiting
time is charged from the second hour. For example, if your scheduled time is
7am and the flight arrives at 9am and you clear customs at 10am there would be
a charge of 2 hours (i.e. £40). This will automatically be charged to your
credit card after the trip is completed.